PROTECTION PLAN FAQS

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Do You Have Questions About Your Protection Plan?

Smith Chevy Has the Answers to Frequently Asked Questions About Protection Plans

Q: How can I have my Protection Plan included in my vehicle loan payments?

A: Ask your bank or credit union representative to include this policy in your loan repayment schedule. Give them your price and a copy of your Protection Plan Contract if necessary. Insist on Genuine GM-Backed Protection Plan coverage and refuse any non-GM extended protection plan aftermarket programs!


Q: When will I receive my Protection Plan coverage in the mail?

A: You will receive your contract approximately 30 days from the receipt and processing of payment via credit card, check, or money order.


Q: Where do I go for repairs with my Protection Plan?

A: Repairs can be handled conveniently through any GM dealership or licensed repair facility in the United States or Canada.


Q: How do I receive rental car assistance with my Protection Plan?

A: The GM-backed Protection Plan will pay the cost to rent a replacement vehicle or pay for public transportation while your car is being serviced. The limit is 40 dollars per day and a maximum of $175 per visit if the vehicle is accepted for repairs or services covered by the Platinum Plan contract. The total dollar limit per vehicle will be increased to a maximum of $280 if the repairs are delayed due to a parts delay.


Q: How do I receive Roadside Assistance with my Protection Plan?

A: The motor club of the GM-backed Protection Plan provides roadside assistance. Customer service includes a toll-free number to call 24 hours a day from anywhere in the United States for:

  • Flat tire change
  • Towing
  • Battery jump
  • Locksmith/Key service*
  • Out-of-gas fuel delivery

*Locksmith / Key service not available in Kansas.

Authorization for emergency roadside assistance is available for any disablement of the vehicle with reimbursement up to $150 for the assistance services.


Q: What if I sell my vehicle before my Protection Plan expires?

A: Your Protection Plan contract can be transferred to the new owner upon sale of the vehicle or the remainder of the contract can be canceled and a prorated refund will be given to you. An administrative fee may apply. If you already own a Protection Plan and have questions concerning claims or cancellations, please call the Protection Plan help desk at 1-866-495-6123.

CONTACT Smith Chevy Warranty
smithchevywarranty.com

700 W Commercial Ave
Lowell, IN 46356
1(866) 495-6123

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Underwritten by AMT and endorsed by General Motors, GMEPP is the one and only General Motors extended warranty/vehicle
service contract in existence. Smith Motors of Lowell, Inc. West Commercial Avenue, Lowell, IN 46356