Do You Have Questions About Your Protection Plan?
Smith Chevy Has the Answers to Frequently Asked Questions About Protection Plans
Q: How can I have my Protection Plan included in my vehicle loan payments?
A: Ask your bank or credit union representative to include this policy in your loan repayment schedule. Give them your price and a copy of your Protection Plan Contract if necessary. Insist on Genuine GM-Backed Protection Plan coverage and refuse any non-GM extended protection plan aftermarket programs!
Q: When will I receive my Protection Plan coverage in the mail?
A: You will receive your contract approximately 30 days from the receipt and processing of payment via credit card, check, or money order.
Q: Where do I go for repairs with my Protection Plan?
A: Repairs can be handled conveniently through any GM dealership or licensed repair facility in the United States or Canada.
Q: How do I receive rental car assistance with my Protection Plan?
A: The GM-backed Protection Plan will pay the cost to rent a replacement vehicle or pay for public transportation while your car is being serviced. The limit is 40 dollars per day and a maximum of $175 per visit if the vehicle is accepted for repairs or services covered by the Platinum Plan contract. The total dollar limit per vehicle will be increased to a maximum of $280 if the repairs are delayed due to a parts delay.
Q: How do I receive Roadside Assistance with my Protection Plan?
A: The motor club of the GM-backed Protection Plan provides roadside assistance. Customer service includes a toll-free number to call 24 hours a day from anywhere in the United States for:
- Flat tire change
- Battery jump
- Locksmith/Key service*
- Out-of-gas fuel delivery
*Locksmith / Key service not available in Kansas.
Authorization for emergency roadside assistance is available for any disablement of the vehicle with reimbursement up to $150 for the assistance services.
Q: What if I sell my vehicle before my Protection Plan expires?
A: Your Protection Plan contract can be transferred to the new owner upon sale of the vehicle or the remainder of the contract can be canceled and a prorated refund will be given to you. An administrative fee may apply. If you already own a Protection Plan and have questions concerning claims or cancellations, please call the Protection Plan help desk at 1-866-495-6123.